FAQs

1. Orders & Products

Q: What products do you sell? > A: Currently, Irish Nest focuses on a curated selection of jackets designed for style, comfort, and everyday wear. We plan to expand into other apparel and lifestyle categories in the near future.

Q: How do I know which size jacket to order? > A: We provide a detailed size chart on every product page. Please refer to those measurements before placing your order to ensure the correct fit.

Q: Can I change or cancel my order after placing it? > A: If you need to change or cancel your order, please contact our support team or use our Live Chat immediately. Once an order has been processed and shipped (usually within 1–3 business days), we cannot make changes or cancel it.

2. Shipping & Delivery

Q: Where do you ship from? > A: All orders are managed and processed from our location in Dublin, Ireland.

Q: How long does processing and shipping take? > A:

  • Processing Time: Orders take 1–3 business days to process and prepare for shipment.

  • Shipping Time: Standard shipping within Ireland typically takes 3–5 business days.

Q: Will I receive a tracking number? > A: Yes. Once your order is shipped, you will automatically receive a confirmation email containing your tracking number.

3. Payments

Q: What payment methods do you accept? > A: To ensure maximum transaction security, we currently accept payments exclusively through PayPal. You can pay using your PayPal balance, a linked bank account, or major credit/debit cards associated with your PayPal account.

Q: What currency do you charge in? > A: All transactions are processed in Euros (€).

4. Returns & Refunds

Q: What is your return policy? > A: We offer a 30-day return policy. You have 30 days from the date you receive your jacket to request a return. The item must be unused, unworn, in its original packaging, and accompanied by proof of purchase.

Q: Who pays for return shipping? > A: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.

Q: What should I do if my jacket arrives damaged or defective? > A: Please inspect your package upon arrival. If the item is defective or damaged, contact us immediately via Live Chat or phone so we can arrange a replacement or full refund.

5. Customer Support

Q: How can I contact Irish Nest? > A: You can reach us through the following channels:

  • Live Chat: Click the chat icon on the bottom corner of our website.

  • Phone: +353 87 338 7637

  • Physical Mail: 22 Esker Lawns, Dublin, K78 T0C1, Ireland

  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)